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visit england rose award

Rose Award from VisitEngland recognises outstanding customer service

Our luxury B&B in an 18th century coach house in a village on the edge of the Yorkshire Dales has been named among the best 100 accommodation venues in England for customer service.

The Old Coach House, an eight-bedroom guest house in the grounds of North Stainley Hall, between Ripon and Masham, North Yorkshire has received a ROSE Award from the tourism organisation, VisitEngland, one of only 100 made this year.

The awards highlight accommodation providers, their owners, management and staff across the country who go ‘above and beyond’ to make customers’ experiences extra special.

Patricia Yates, VisitEngland Director, said:

“From B&Bs in beautiful countryside and glamorous glamping, from boutique hotels to quintessentially English pubs with rooms, a range of outstanding accommodation providers right across the country are recognised by these awards. It is the human touch that these people provide that make visitors’ experiences memorable, ensuring repeat business and helping the industry thrive.”

Nominations for the awards are triggered following annual quality assessment visits and observations by assessors from VisitEngland as well as online customer reviews. The final judging panel also looks for innovation that sets the venue apart and helps to make the customer stay special.

Amy Stockdale, manager of The Old Coach House said:

“We are delighted and very proud to have received this award. We take enormous pride in the welcome we provide to our visitors from around the UK and overseas, many of whom return to stay with us time and time again. It is very rewarding to know it has put us in the top 100 accommodation venues in the country for customer service.

“All of the team, owners, management and staff, have the same objective – to make sure our visitors have the best possible stay and return home with special memories of their time with us.”

yorkshire rose award

Amy Stockdale, manager of The Old Coach House with the award from VisitEngland

New Pub Opening – The Stags Head Posted December 7, 2018

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We’re excited to announce the opening of a new pub, The Stags Head, situated immediately opposite our bed and breakfast.

The Stags Head has opened on the 1st December 2018 and looks forward to welcoming all our Coach House guests.

3 nights for the price of 2 Posted October 1, 2018

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From the 1st of October 2018 up to the end of March 2019 we are offering 3 nights for the price of 2.

Why not treat yourself to a 5-star stay in beautiful Ripon. Our standard double is just £200 for 3 nights, the deluxe double is £220 and the super deluxe double is £240 for 3 nights stay.

Autumn and winter is a great time to explore Ripon and the surrounding areas. The landscape is transformed with the beautiful orange and reds of Autumn. In winter The Old Coach house is truly magical.

If you would like to take advantage of our 3 for 2 offer, you can book online, or call 07912 632296 for more information.

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We’ve only gone and done it again – another award won! This time it’s Lux Magazine (www.lux-mag.com) has awarded us the title of Most Charming B&B 2016 – Harrogate.

“LUX is the iconic global luxury magazine. Created by luxury opinion-formers, for luxury opinion-formers, it is authoritative, respected, informed and beautifully stylish.

LUX readers are drawn from the “zero point one percent” of global lifestyle opinion formers. They are as familiar with the Corniches of the French Riviera as they are the backstreets of Hong Kong, the backcountry of British Columbia, and the art dealers of Mayfair. Columnists are drawn from across the luxury goods, art, fashion and travel sectors; editors, photographers and collaborators live the lifestyle.

LUX covers hard luxury, fashion, retail, art, travel, performance cars, sports, entertainment and collectibles. To appear in LUX is to be showcased in an editorial, creative magazine which is admired as a showcase for the greatest creative minds of global luxury.”

I guess that confirms us as firmly being in the “luxury” camp!!

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